Frequently Asked Questions

Choosing the right generator power requires considering three main factors: (1) Total load capacity - sum up the wattage of all equipment you need to power; (2) Starting current - motors and compressors require 3-5 times their rated current to start; (3) Future expansion - consider 10-20% extra capacity for future needs. Our power calculator can help, or contact our engineers for professional advice.

Prime power is designed for continuous operation (8000+ hours/year), suitable for primary power sources. Standby power is for backup use (up to 500 hours/year), activated during power outages. Prime power generators have stronger components and better cooling systems to handle continuous load.

Yes, most of our generators support parallel operation. Parallel systems allow you to: (1) Increase total power capacity; (2) Provide redundancy for critical applications; (3) Reduce fuel consumption by running only the required number of units. We provide synchronization panels and control systems for seamless parallel operation.

We offer generators with various voltage configurations: 400/230V (three-phase), 110V (single-phase), 10.5kV, 6.3kV, etc. Frequency options include 50Hz (standard for most countries) and 60Hz (used in North America, Japan, etc.). Custom configurations are available upon request.

Fuel consumption depends on power output and efficiency. Typically, diesel generators consume 190-230 grams per kWh. For example, a 500kW generator at full load consumes approximately 100-115 liters/hour. Our advanced engines use high-pressure common rail technology for better fuel efficiency.

Natural gas generators generally have lower fuel costs (30-50% cheaper than diesel), but require a gas pipeline or storage tank. They emit fewer pollutants and have lower maintenance costs due to cleaner combustion. Diesel generators offer better portability and reliability in remote areas without gas infrastructure.

Recommended maintenance intervals: (1) Daily: Check oil level, coolant level, fuel level, and battery condition; (2) Weekly: Inspect belts, hoses, and clean air filters; (3) Monthly: Change oil and filter, check electrical connections; (4) Yearly: Comprehensive inspection, load test, and parts replacement as needed. We provide detailed maintenance manuals with every unit.

Prime power generators can run continuously for 8000+ hours per year with proper maintenance. Most units are designed for 24/7 operation. Key factors affecting runtime: (1) Regular oil and filter changes; (2) Proper cooling system maintenance; (3) Fuel quality and supply; (4) Load management to avoid overloading.

Open-frame generators typically produce 95-110 dB(A) at 1 meter. Silent generators with soundproof enclosures reduce noise to 60-75 dB(A) at 7 meters. The noise level depends on power output, enclosure design, and muffler type. We offer various noise reduction options including super-silent canopies.

Our generators meet international emission standards including EPA Tier 4, CE, and ISO 14001. We offer: (1) Standard diesel generators meeting local emission requirements; (2) Natural gas generators with ultra-low NOx emissions; (3) Methanol generators with 69% reduced NOx and 75% reduced particulate matter compared to diesel.

Yes, but proper ventilation is critical. Indoor installations require: (1) Adequate air intake for combustion and cooling; (2) Exhaust system with proper pipe routing and silencing; (3) Fuel storage with safety measures; (4) Noise isolation if required. Our engineers can provide installation guidelines and customized solutions.

Our generators are designed to operate in: (1) Temperature range: -40C to +55C with appropriate options; (2) Altitude: Up to 4000 meters (derating required above 1000m); (3) Humidity: Up to 95% non-condensing; (4) Marine environments: Salt-water resistant materials available. Special options include cold-start kits, desert air filters, and tropical enclosures.

Yes, we offer comprehensive installation services worldwide. Our services include: (1) Site inspection and preparation; (2) Generator placement and foundation; (3) Electrical connections and commissioning; (4) Training for your staff; (5) Post-installation support. We also provide detailed installation manuals for self-installation.

We provide a standard 12-month warranty or 1000 operating hours (whichever comes first) for all generators. This covers: (1) Manufacturing defects; (2) Parts replacement; (3) Technical support. Extended warranty options (24-36 months) are available. We also offer maintenance contracts for long-term support.

We maintain a comprehensive spare parts inventory. Most common parts can be shipped within 24-48 hours. For urgent requests, we offer express delivery options. Our global network of distributors ensures fast delivery to most locations. We recommend keeping essential spare parts on-site for critical applications.

Yes, we offer technical training programs for: (1) Operation and basic maintenance; (2) Advanced troubleshooting; (3) Control system operation; (4) Safety procedures. Training can be conducted at our factory, on-site at your location, or via online sessions. Training materials and videos are also available.

Our MOQ is typically 1 unit for standard products. For customized solutions, MOQ may vary depending on specifications. We also offer small quantities for testing and evaluation purposes. Contact our sales team for detailed information about specific products.

Standard products: 15-30 days after order confirmation. Customized products: 30-60 days depending on specifications. Containerized generators: 25-40 days. We also offer express production for urgent orders (additional charges apply). Shipping time varies by destination.

We accept: (1) T/T (Telegraphic Transfer) - 30% deposit, 70% before shipment; (2) L/C (Letter of Credit); (3) Western Union for small orders; (4) PayPal for sample orders. For long-term clients, flexible payment terms can be arranged.

Absolutely. We specialize in custom power solutions. Common customizations include: (1) Voltage and frequency; (2) Fuel type (diesel, gas, dual fuel); (3) Enclosure design (silent, open, container); (4) Control system (manual, automatic, remote monitoring); (5) Special options (ATS, parallel panels, cold-start kits). Send us your requirements for a customized quote.

Data centers require reliable, high-performance generators with: (1) Automatic transfer switch (ATS) for seamless power transition; (2) Parallel operation capability for redundancy; (3) Remote monitoring and management; (4) Low noise operation; (5) Extended run time with large fuel tanks. We offer specialized data center solutions from 100kW to 3000kW.

Construction sites need: (1) Robust design for harsh environments; (2) Mobility options (trailer-mounted); (3) Weatherproof enclosures; (4) High power density; (5) Easy maintenance access. Our mobile generators and open-frame units are ideal, ranging from 20kW to 500kW.

Yes, mining applications require: (1) High power output for heavy machinery; (2) Durable construction for dusty environments; (3) Mine-specific safety features; (4) Extended run time capability; (5) Remote monitoring. We offer mining-grade generators from 200kW to 2000kW with special dust filters and reinforced components.

Hospitals need: (1) Medical-grade reliability (critical power); (2) Fast automatic transfer (within 10 seconds); (3) Low noise operation; (4) Clean power output (low harmonic distortion); (5) Extended warranty and 24/7 support. We provide hospital-grade generators with all necessary certifications.